Returns Policy

You have 14​ calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. i.e. In all cases the items returned must be in their original condition with original swing tags intact. All goods will be inspected on return and any item in unsuitable condition will be sent back to you. Please return your item in the original packaging and provide the receipt or proof of purchase.

Refund Policy

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to the original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Delivery

UK

We offer free postal delivery per order made. Our free delivery service is to mainland UK only.

Shipping Internationally

REST OF THE WORLD 15+ DAYS = £75 *subject to global locations

Returns shipping charges are responsibility of the customer.

Return Delivery / Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non​-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund upon proof of return costs (unless faulty). Note: All items should and must be returned with tags in place and in their original packaging as received.

To pre-order an item, you will need to add the available product colour and size to your shopping bag as if you were placing a normal website order.  A pre-ordered item may take up to 90 days before the product is set for delivery. Whiles your order is carefully being produced by our skilled craftsmanship and high quality materials.
 

When making a Made-to-Order item contact our sales team by email. Here you will be able to confirm garment size, lengths and coloursways all subject to where available.  For more information and guidance Please contact sales@ezirarane.com.

We offer a Free Delivery per order made. Our Free delivery service is to mainland (UK only).